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Home Refund and Return Policy

Refund and Return Policy

Refund and Return Policy

SHIPPING & DELIVERY

  • We offer free shipping across India for orders above Rs 750. We ship all over India where a courier service is available.
  • Items will be shipped within 7 days and delivery will take up to days depending on the delivery address.

EXCHANGES

Exchanges are only allowed in the following unlikely cases :

  • Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
  • Packets that are torn or not sealed properly at the time of delivery.
  • Products have expired by the time of delivery.

Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange.

CANCELLATIONS

  • An order cancellation request will be accepted only if the product has not yet been shipped by us.
  • If request for cancellation is accepted, you are entitled to get a refund of the entire amount.
  • Chefurbano reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS AND RETURNS

Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed via RazorPay within 15 working days.

Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable): For your (i) complaints/grievances and (ii) refunds/returns: Email: info@chefurbano.com